PRIVACY POLICY

Your Privacy and Create Socials.
Who we are and how to contact us
We are Create Socials, located in Narromine, NSW, Australia. We are dedicated to safeguarding your privacy and upholding your rights while you use our website (www.createsocials.com.au) and our social media channels. This Privacy Policy outlines how we collect, store, use, and disclose your data in compliance with the Privacy Act 1988 (Cth) and is part of our Website Terms & Conditions. Please note that this policy does not cover information submitted on third-party websites, such as Instagram, Facebook, Pinterest, Twitter, or YouTube, which are governed by their own privacy policies.

For privacy-related inquiries, please reach out to us at hello@createsocials.com.au or by completing our contact form.

We will only process your personal information in accordance with Australian Privacy Laws, including the Privacy Act 1988 (Cth), Australian Privacy Principles, and, where applicable, the EU General Data Protection Regulation (GDPR).

Our Role in Your Privacy
This Privacy Policy applies to all visitors and customers of our Site.

Our Responsibilities
As the provider of the services on this Site, we determine how and why your data is processed. We do not sell or rent your information to third parties. We are committed to protecting your privacy and want you to understand how we collect and use your information.

Your Responsibilities
Please read this Privacy Policy and our Website Terms & Conditions carefully. If you provide us with data relating to a third party, you confirm that you have the right to authorize us to process that data on your behalf in accordance with this policy.

When and How We Collect Data
We collect data as soon as you visit our Site. You may provide this data by filling out a form or sending us an email, or it may be collected automatically. We may also collect data when:

  • You interact with us on social media.

  • You accept our cookies and tracking technologies on any device.

  • You voluntarily submit your data for any reason.

Types of Data We May Collect

  • Contact details (name, address, email).

  • Financial information (bank details when you become our customer).

  • Data about the products or services you purchase.

  • Identifying information (IP address, login, browser type, time zone, browser plugins, geolocation, operating system).

  • Usage data (URL clicks, product views, time spent on pages, and other interactions).

How and Why We Use Your Data and Disclosure
Under data laws, we may only use your data for specific reasons where we have a legal basis to do so. We may use your data for:

  • Operating our Site.

  • Providing products, information, and services.

  • Customer support.

  • Improving our Site.

  • Detecting and preventing fraud.

  • Enhancing your experience on our Site.

  • Conducting market research and gathering feedback.

  • Sending you information about events, products, or services of interest.

  • Marketing (with your consent).

  • Monitoring your compliance with our Website Terms & Conditions.

We may disclose your data for the purposes for which it was collected and also:

  • As required by law.

  • With your consent.

  • Within our organization.

  • To send you marketing materials (with your consent).

  • To process your participation in promotions and giveaways.

  • To share with third parties to provide our products and/or services.

What Are Your Choices?

  • Opting Out: You can choose not to provide personal data, but this may limit our ability to provide you with products or services. You can still browse our Site.

  • Turning Off Cookies: Our Site uses cookies for functionality. You can disable cookies through your browser settings, though this may affect the performance of certain services.

  • Marketing Preferences: We will inform you before collecting data for marketing purposes, and you can withdraw consent at any time. To opt-out, complete the contact form or unsubscribe from our emails.

What Are Your Rights?
You can exercise your rights at any time by contacting us through our contact page.

  • Access Information: You can request access to information we hold about you, which we will provide within 30 days unless it affects the rights of others.

  • Correcting Information: You can ask us to correct any inaccurate information we hold about you.

  • Objection to Profiling: We may tailor our communications based on your behavior, but you can object to this.

  • Right to Be Forgotten: You can request that we erase your data, except for any information we are legally required to retain.

  • Complaints: If you have any complaints about how we handle your data, please contact us. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner.

How Secure Is the Data Collected?
We take the security of your data seriously and maintain reasonable physical, electronic, and procedural safeguards, including:

  • Password protection for accounts.

  • Using reputable third-party storage providers with appropriate security measures.

  • Limiting access to personal information to those who need it.

Where Do We Store Data?
We use service providers based in Australia.

How Long Do We Store Data?
We will retain your data as long as necessary, depending on your interactions with us. If you make a purchase, we will keep records for invoicing and tax purposes. When we no longer need your information, we will delete it.

Third Parties Who Process Your Data
We share data with third parties in specific circumstances, such as:

  • Our suppliers and service providers.

  • Professional and legal advisors.

  • Law enforcement or government authorities.

  • With your consent or as legally permitted.

Age of Consent
By using this Site, you confirm that you are at least the age of majority in your state or territory. Our Site is not intended for anyone under the age of majority, and we do not knowingly collect data from such individuals.

Cookies and How to Block Them
We use cookies to enhance our products and services.

  • What Are Cookies?
    Cookies are data files placed on your device that often include a unique identifier. They help us analyze traffic and are not harmful to your systems. You can restrict or block cookies through your browser settings. For more information, visit AllAboutCookies.org. Note that blocking all cookies may limit your access to certain parts of our Site.

Web Beacons
We may use web beacons in our emails to track behavior, such as who opened emails and clicked links. This information helps us improve our email campaigns. You can opt out of these emails by clicking the “unsubscribe” link.

Governing Law
This Privacy Policy and your use of this Site are governed by the laws of Australia.

Updates to Our Privacy Policy
Please review our Privacy Policy periodically, as we may update it to reflect changes in our practices or for legal reasons. The current effective date will always be prominently displayed at the top of this document.